Return Policy

IT BRAND  Return Policy: Because Your Happiness Matters

At IT BRAND, we’re dedicated to ensuring you’re thrilled with your purchase. If it’s not the perfect fit, don’t worry—we’ve made our return process seamless and stress-free, just for you.

Your Satisfaction, Our Priority

  • Returns are accepted within 30 days of delivery.
  • Items must be in their original condition, unused, and with all tags, packaging, and accessories intact.
  • Certain items, such as custom or final-sale products, may not be eligible for return. Specific exclusions will be clearly mentioned on product pages.

Easy as 1-2-3

  1. Let’s Talk: Start by contacting us at [info.itbrand544@gmail.com] with your order details and reason for return.
  2. Pack It Up: Once approved, pack the item securely to ensure it returns safely.
  3. Refund or Exchange: Opt for a full refund to your original payment method or exchange it for something else you’ll love.

Fast & Hassle-Free Refunds

  • Refunds are processed within 5-7 business days of receiving and inspecting your return.
  • Shipping costs are refundable only in cases of damaged, defective, or incorrect items.

Damaged or Incorrect Order? We’re on It!

If your order isn’t right, we’ll make it right—fast. Send us a photo of the issue, and we’ll arrange for a replacement or refund without delay.

Exclusions Made Simple

  • Due to hygiene and safety, some products (e.g., personal care items) can’t be returned if opened.
  • Customized or final-sale items are also non-returnable.

Convenient & Customer-Friendly

  • We offer discounted return shipping options upon request or feel free to use your preferred carrier.
  • Tracking your return is easy, ensuring peace of mind at every step.

At IT BRAND, we believe shopping should be a joy—from your first click to your final return. Have questions? Need help? Contact us anytime at [info.itbrand544@gmail.com]—because your happiness is what we care about most.

Shop with Confidence. IT Store’s Got You Covered.