Refund Policy

IT BRAND Refund Policy: Your Happiness, Our Commitment

At IT BRAND, we believe every purchase should bring you joy. If something isn’t quite right, we’re here to ensure your refund experience is smooth, simple, and stress-free.

Eligibility for Refunds

  • Refund requests must be initiated within 30 days of receiving your order.
  • Items should be returned in their original condition, unworn, unused, and with all packaging and tags intact.
  • Certain products, such as personalized, final-sale, or opened hygiene items, may not qualify for refunds. Specific exclusions will be clearly noted on the product page.

How to Request a Refund

  1. Get in Touch: Email us at [info.itbrand544@gmail.com] with your order number and the reason for your refund request.
  2. Approval Confirmation: Once approved, we’ll provide you with detailed instructions on how to return your item.
  3. Process & Refund: Upon receiving your return, we’ll inspect the item and process your refund to the original payment method within 5-7 business days.

For Damaged or Incorrect Items

  • If your order arrives damaged, defective, or incorrect, notify us within 24 hours with photos of the issue. We’ll arrange a replacement or a full refund, including shipping costs, at no additional charge.

Exceptions & Notes

  • Shipping fees are non-refundable unless the return is due to an error on our part.
  • Customers are responsible for return shipping costs unless the item was defective or incorrect.
  • To ensure your return reaches us safely, we recommend using a trackable shipping method.

Why Refunds Are Hassle-Free at IT BRAND

  • We prioritize your satisfaction and make the refund process straightforward and transparent.
  • Our friendly customer service team is always here to help at [info.itbrand544@gmail.com].

Shop Confidently with IT BRAND—because your happiness is what we’re all about. Let us turn any inconvenience into an opportunity to serve you better!